Job Description
Join the heart of hospitality at The Grand Hotel Portland! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, resolving inquiries with finesse, and ensuring operational perfection. Enjoy competitive compensation, comprehensive benefits, and career advancement in one of America's most vibrant cities. Apply today to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing transactions with precision
- Resolve guest inquiries and concerns promptly using problem-solving expertise
- Coordinate with housekeeping, maintenance, and valet services
- Maintain accurate guest records in property management systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute safety protocols and emergency procedures as needed
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Oregon driver's license and clean driving record (if required for valet)
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Portland attractions and local transportation
- Ability to stand for extended periods and lift up to 25 lbs