Job Description
Join our award-winning downtown Seattle hotel as a Night Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable stays for international travelers and business professionals alike. Enjoy competitive pay, comprehensive benefits, and the vibrant energy of Seattle's nightlife district during your shift.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams for seamless operations
- Manage reservation modifications and room assignments
- Respond to emergency situations calmly and effectively
- Maintain detailed shift logs and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Ability to work independently with minimal supervision
- Exceptional communication and problem-solving skills
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification (or willingness to obtain)
- Ability to stand/walk for extended periods
- Valid Washington State driver's license preferred