Job Description
Join our award-winning team at Grand Harbor Resort as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. Perfect for hospitality enthusiasts who thrive in fast-paced environments, this role offers competitive compensation, career growth opportunities, and a supportive team culture. Immediate start available for candidates with strong communication skills and a passion for service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and billing inquiries
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to guests
- Maintain clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Proficient in reservation software (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including nights/weekends/holidays
- Valid driver's license preferred
- High school diploma or equivalent