Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Hotel Indianapolis! We're seeking energetic, customer-focused individuals to deliver exceptional service during our evening hours. No prior experience required – we provide comprehensive training for motivated beginners. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury property. Perfect for night owls seeking a stable career in Indianapolis' vibrant downtown.
Responsibilities
- Greet and check in/out guests with professionalism and efficiency
- Manage reservations and handle billing inquiries
- Respond to guest requests 24/7 via phone/in-person
- Maintain accurate shift logs and security protocols
- Operate property management systems
- Collaborate with housekeeping and security teams
- Resolve guest concerns promptly and diplomatically
Qualifications
- High school diploma or equivalent
- Zero experience required – training provided
- Strong communication and interpersonal skills
- Ability to work nights, weekends, and holidays
- Basic computer literacy
- Attention to detail and problem-solving ability
- Positive attitude and teamwork mindset
- Reliable transportation to downtown location