Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the luxurious Grand Plaza Hotel in San Jose, CA. This pivotal role shapes guest experiences during our most critical hours, blending impeccable service with operational excellence. You'll be the cornerstone of our overnight operations, ensuring seamless check-ins, personalized assistance, and maintaining our 5-star standards while the city sleeps. We offer competitive compensation, comprehensive benefits, and career growth in a dynamic environment.
Our ideal candidate thrives in nocturnal settings and possesses exceptional problem-solving skills. If you're passionate about creating memorable moments and excel in independent decision-making, this is your opportunity to shine in San Jose's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth using property management systems
- Handle overnight inquiries, complaints, and emergencies with calm professionalism
- Process payments, manage cash floats, and reconcile nightly financial transactions
- Coordinate with security, housekeeping, and maintenance teams for operational efficiency
- Oversee safety protocols and respond to emergency situations during night shift
- Maintain accurate guest records and update reservation systems in real-time
- Prepare nightly reports and manage key control procedures
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Exceptional problem-solving and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Strong attention to detail and multitasking capabilities
- Valid California driver's license with clean record (for errands)
- Ability to work independently with minimal supervision
- Bilingual English/Spanish preferred