Job Description
Join our award-winning team as a Night Front Desk Agent at the prestigious Grand Plaza Hotel & Resort in the heart of Fort Worth! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our high-energy overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be the first point of contact for our discerning guests.
As a cornerstone of our 24/7 operations, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our renowned hotel chain.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary PMS system
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Monitor security protocols and manage emergency situations during overnight hours
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Upsell premium services and amenities to enhance guest experiences
- Maintain meticulous documentation of guest interactions and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth attractions and transportation
- First Aid/CPR certification preferred