Job Description
Join our dynamic Atlanta hospitality team as a Night Front Desk Agent and become the cornerstone of our guest experience! We're seeking a dedicated professional to manage our front desk operations overnight, ensuring seamless check-ins, exceptional service, and maintaining a secure environment for our guests. This full-time night shift role offers competitive compensation and a pathway to career growth within our luxury hotel group.
What We Offer:
- Competitive hourly pay with night shift differential
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement for hospitality certifications
- Employee discounts on hotel stays and dining
- Flexible scheduling with consistent night shift hours
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries, requests, and complaints with professionalism
- Monitor security systems and respond to emergency protocols
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform nightly audits and generate shift reports
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or hospitality experience preferred
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy and cash handling experience
- Valid driver's license and reliable transportation