Job Description
Join our award-winning team at Grand City Hotels Portland as a Night Front Desk Agent! We're seeking charismatic night owls who thrive in creating magical guest experiences during the overnight hours. This role is perfect for detail-oriented professionals who excel in autonomous environments while maintaining five-star service standards. Enjoy competitive pay with night shift differential, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand.
As the overnight ambassador, you'll manage all front desk operations from 11 PM to 7 AM, ensuring seamless check-ins, security protocols, and guest satisfaction. Our Portland location offers stunning city views and proximity to iconic attractions. If you're passionate about hospitality and excel in quiet, focused settings, this is your chance to shine!
Responsibilities
- Manage all guest check-in/check-out procedures using our proprietary hotel management system
- Handle overnight guest inquiries, requests, and emergency situations with calm professionalism
- Execute nightly audits, cash handling procedures, and report generation for management
- Coordinate with housekeeping and security teams for operational excellence
- Maintain comprehensive knowledge of hotel amenities, local attractions, and transportation
- Uphold strict security protocols and access control measures during overnight hours
- Process payments and resolve billing discrepancies with precision
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving abilities
- Proficiency in hotel management software (Opera, etc.)
- Ability to work independently with minimal supervision
- Valid Oregon hospitality alcohol service certification (OLCC)
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and organizational skills