Job Description
Join our award-winning team as a Night Front Desk Agent at Grand Hotel Oklahoma! We're seeking a dynamic hospitality professional to manage overnight operations, ensuring exceptional guest experiences during evening and early morning hours. This is a critical role requiring exceptional multitasking skills and a passion for service excellence. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Oklahoma City's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and professionalism
- Handle reservation modifications and inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams overnight
- Respond to guest emergencies and service requests promptly
- Perform nightly audits and report maintenance needs
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera/PMS)
- Ability to work independently during overnight shifts
- Valid Oklahoma driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions and services
- Strong attention to detail and organizational skills