Job Description
Join our award-winning hospitality team at Luxury Hotels of America! We're seeking a dynamic Night Front Desk Agent to provide exceptional guest experiences during our overnight operations. This critical role ensures seamless check-ins, resolves guest inquiries with professionalism, and maintains a secure environment while our guests rest. If you thrive in fast-paced settings and possess a passion for service, this opportunity is your gateway to a rewarding career in luxury hospitality.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and personalized service
- Handle reservation modifications and billing inquiries
- Respond to emergency situations and security incidents
- Coordinate with housekeeping and maintenance teams
- Maintain accurate shift documentation and cash handling
- Deliver 24/7 concierge assistance to overnight guests
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency in hotel management systems (Opera/PMS)
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification preferred