Job Description
Join our award-winning team at Grand Harbor Hotel as a Night Front Desk Agent and become the heart of our guest experience during the overnight hours. This pivotal role requires exceptional hospitality skills and attention to detail to ensure seamless operations while our guests rest. You'll handle check-ins, manage reservations, and provide 24/7 support in a luxurious waterfront setting. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our renowned hospitality brand.
Responsibilities
- Manage guest check-ins/checkouts efficiently using our property management system
- Handle reservation modifications and VIP guest requests with discretion
- Monitor security systems and respond to overnight emergencies
- Process payments and reconcile daily transactions accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Act as primary point of contact for emergency situations
- Maintain detailed logs of all overnight incidents and guest interactions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proven ability to handle high-pressure situations calmly
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera preferred)
- Flexible availability to work overnight shifts (11 PM - 7 AM)
- Basic knowledge of Baltimore area attractions and transportation
- Valid Maryland driver's license preferred
- Ability to stand/walk for extended periods