Job Description
Join our award-winning luxury waterfront hotel in San Diego and become the heart of our guest experience! As a Front Desk Agent at Pacific Paradise Hotel, you'll be the first point of contact for discerning travelers seeking unforgettable coastal stays. We're seeking a hospitality professional who embodies warmth, efficiency, and attention to detail to deliver exceptional service that leaves lasting impressions. Our competitive compensation includes comprehensive benefits, career growth opportunities, and a stunning location overlooking the Pacific Ocean.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and packages to enhance guest satisfaction
- Maintain accurate guest records using our property management system
- Collaborate with concierge team to create memorable guest itineraries
Qualifications
- 2+ years of luxury hotel front desk experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler's Card (or ability to obtain within 30 days)
- Ability to work flexible shifts including nights, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking abilities
- Positive attitude with a passion for exceeding guest expectations