Job Description
Join the heart of Memphis hospitality at the award-winning Memphis Grand Hotel! We're seeking passionate Front Desk Agents to create unforgettable guest experiences in our vibrant downtown location. As the first point of contact, you'll embody Southern charm while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS)
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking ability
- Valid driver's license and clean driving record