Job Description
Join our award-winning hospitality team at Grand Harbor Hotel Baltimore, where we redefine luxury service. We're seeking dynamic Night Front Desk Agents to become the first point of contact for our discerning guests during evening hours. This pivotal role combines exceptional customer service with operational excellence in a stunning waterfront setting. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our renowned hotel group.
Responsibilities
- Deliver unparalleled guest check-in/check-out experiences with warm professionalism and efficiency
- Manage room reservations, inquiries, and special requests using our proprietary PMS system
- Handle billing discrepancies and financial transactions with precision
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Execute emergency response protocols and ensure guest safety during overnight hours
- Upsell premium amenities and services to enhance guest satisfaction and revenue
- Maintain accurate logs and documentation of all guest interactions
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Exceptional communication skills with fluency in English
- Proficiency in Opera, Fidelio, or similar property management systems
- Ability to multitask effectively in fast-paced environments
- Strong problem-solving skills with conflict resolution expertise
- Flexibility to work weekends, holidays, and overnight shifts
- Valid Maryland driver's license preferred
- Basic knowledge of Baltimore attractions and transportation hubs