Job Description
Join our award-winning team at Grand Fort Worth Hotel as a Night Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable moments. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your contributions shine. If you're passionate about service and ready to be the heart of our hotel after dark, apply today!
Responsibilities
- Manage seamless guest check-ins/checkouts using hotel management systems
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Monitor security protocols and ensure guest safety throughout the night
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for overnight operations
- Perform nightly audits and generate occupancy reports for management
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency in PMS systems (Opera, etc.) and basic computer skills
- Strong communication and problem-solving abilities
- Ability to work independently and make sound decisions during night shifts
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Texas driver's license (if required for errands)