Job Description
Join our dynamic team as a Night Front Desk Agent at Oakland's premier hospitality destination. This critical overnight role ensures seamless guest experiences during high-traffic evening hours while maintaining operational excellence. We offer competitive compensation, comprehensive benefits, and career growth opportunities in Oakland's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Monitor security systems and ensure guest safety protocols
- Process cash transactions and manage night audit procedures
- Coordinate with housekeeping and security teams
- Maintain accurate reservation and guest preference records
- Execute emergency response procedures as needed
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera)
- Valid California driver's license and reliable transportation
- Ability to work independently during overnight shifts
- Basic first aid/CPR certification preferred
- Strong attention to detail and multitasking ability
- Positive attitude under pressure