Job Description
Join our vibrant hospitality team as a Night Front Desk Agent at Grand Harbor Hotels! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during evening and overnight hours. No prior experience required – we provide comprehensive training for motivated newcomers. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Boston's dynamic hospitality scene. If you're a night owl who thrives in fast-paced environments and loves helping people, this is your perfect entry into the industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve service issues promptly
- Maintain accurate records and security protocols overnight
- Collaborate with housekeeping and security teams
- Process payments and handle cash/credit transactions
- Create welcoming atmosphere for late arrivals and early departures
Qualifications
- No experience required – training provided
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic computer literacy and comfort with technology
- Detail-oriented with organizational abilities
- Flexible schedule availability (overnight shifts)
- Positive attitude and problem-solving mindset
- High school diploma or equivalent