Job Description
Join Boston's premier luxury destination and elevate your career with Grand Heritage Hotel. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our iconic downtown location. As a Hospitality Professional, you'll be the cornerstone of our guest journey, combining warmth with efficiency to create memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic team environment.
Our ideal candidate thrives in fast-paced settings, values attention to detail, and shares our commitment to excellence. If you're ready to showcase your talents in one of America's most vibrant cities, apply today and become part of Boston's hospitality elite.
Responsibilities
- Deliver exceptional front desk operations including check-in/out, room assignments, and guest inquiries
- Proactively resolve guest concerns with empathy and efficiency, exceeding service standards
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless guest experiences
- Manage reservations, billing inquiries, and payment processing using Opera property management system
- Train and mentor junior staff on service protocols and brand standards
- Implement upselling strategies for room upgrades, dining, and local experiences
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 2 years luxury hotel front desk or guest services experience
- Proficiency in hotel management systems (Opera, Fidelio) and MS Office Suite
- Exceptional communication skills with fluency in English; multilingual abilities a plus
- Proven ability to handle high-pressure situations with composure and professionalism
- Valid Massachusetts Food Handler's ServSafe certification (or ability to obtain within 30 days)
- Strong problem-solving skills with attention to detail and organizational excellence
- Flexible availability including nights, weekends, and holidays