Job Description
Welcome to The Silicon Valley Grand Hotel, where luxury meets innovation. We are currently seeking a dedicated Night Front Desk Agent to manage our front desk operations during the night shift. This is an excellent opportunity for individuals looking for shift work in a high-paced, professional environment.
As the face of our hotel during the evening hours, you will ensure our guests enjoy a seamless check-in and check-out experience while maintaining the highest standards of security and service. If you are detail-oriented and thrive in a nocturnal setting, we want to meet you.
Responsibilities
- Execute efficient check-in and check-out procedures for all guests using our Property Management System (PMS).
- Perform comprehensive night audit duties, including balancing accounts and preparing daily reports.
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Maintain strict security protocols and access control for the hotel premises.
- Assist with housekeeping coordination to ensure guest rooms are ready for the morning shift.
- Process payments and manage cash drawers with 100% accuracy.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, specifically in front desk operations or night audit.
- Proficiency in computer systems, specifically Property Management Systems (e.g., Opera, Micros).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Valid California driver's license is a plus.