Job Description
Are you a night owl who thrives in a dynamic environment? The Grand Detroit Hotel is currently seeking a dedicated Night Manager to oversee our operations during the evening and night hours. This is an excellent opportunity for experienced hospitality professionals looking for stability and growth within a premium hotel setting.
As the Night Manager, you will be the face of our hotel when the city sleeps, ensuring our guests enjoy a seamless and comfortable stay. We pride ourselves on our exceptional service standards and are looking for a leader to maintain that excellence around the clock.
Responsibilities
- Oversee front desk operations, including guest check-ins, check-outs, and room assignments.
- Monitor security systems and hotel premises to ensure guest safety and asset protection.
- Handle guest inquiries and resolve complaints efficiently and professionally.
- Manage the night audit process, ensuring all financial records and reports are accurate.
- Coordinate with housekeeping and maintenance teams to address immediate guest requests.
- Enforce hotel policies and procedures strictly during the night shift.
- Maintain a welcoming and safe atmosphere for late-night guests.
Qualifications
- High school diploma or GED; hospitality degree preferred.
- Minimum of 2 years of experience in hotel front desk or night audit roles.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Flexibility to work weekends, holidays, and rotating night shifts.
- Proficiency in hotel Property Management Systems (PMS) such as Opera or Micros.