Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at our premier Virginia Beach oceanfront property. This critical role ensures seamless guest experiences during evening hours while maintaining operational excellence. We offer competitive compensation, premium benefits, and career advancement opportunities in a dynamic coastal environment.
Responsibilities
- Manage guest check-ins/checkouts with exceptional efficiency and personalized service
- Handle reservation inquiries and modify bookings using Opera PMS
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and security teams for guest requests
- Maintain detailed logs of guest interactions and unusual incidents
- Execute emergency procedures during overnight operations
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Virginia driver's license with clean record
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification