Job Description
Join our award-winning Harborview Hotel & Suites team as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Baltimore location. This role is perfect for detail-oriented individuals who thrive in dynamic hospitality environments.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservation systems and optimize room assignments for occupancy
- Handle guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency protocols during overnight hours
- Upsell premium services and amenities to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Maryland driver's license with clean record
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification preferred
- Strong attention to detail and multitasking abilities