Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at our Portland location! No experience required – we provide comprehensive training to kickstart your career in customer service. This overnight role (11 PM - 7 AM) offers competitive pay and growth opportunities for motivated individuals who thrive in fast-paced environments.
As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy a supportive team atmosphere and benefits package including health insurance and paid time off.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and room assignments using property management systems
- Respond to guest requests and concerns with exceptional service
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and security departments
- Perform nightly audits and report maintenance issues
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer literacy and comfort with learning new systems
- Strong problem-solving abilities under pressure
- Flexibility to work weekends and holidays
- Valid Oregon driver's license (if applicable to property needs)