Job Description
Join our vibrant team at the heart of New Orleans' hospitality scene! We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional guest experiences during our busiest evening hours. As the first point of contact, you'll embody the city's legendary charm while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and the unique opportunity to work in one of America's most iconic cities. Apply now to become part of our award-winning team!
Responsibilities
- Efficiently manage guest check-in/check-out processes during night shifts
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns with professionalism and discretion
- Coordinate with housekeeping and security teams for operational excellence
- Maintain accurate records of guest activities and incident reports
- Uphold brand standards and safety protocols
- Assist with emergency procedures and crisis management
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Valid driver's license and reliable transportation
- Flexible schedule including weekends and holidays
- Basic knowledge of New Orleans attractions and services
- High school diploma or equivalent required