Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! No prior experience required – we provide comprehensive training. Work flexible shifts in a dynamic environment while delivering exceptional guest experiences. Perfect for career changers, recent graduates, or anyone seeking a rewarding role in the heart of Philadelphia's thriving tourism district. Enjoy competitive pay, benefits, and growth opportunities with a leading hospitality brand.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Answer phone inquiries and provide accurate hotel information
- Process payments and maintain financial transaction records
- Resolve guest concerns promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving aptitude
- Willingness to learn hospitality systems and procedures
- Punctuality and reliability essential