Job Description
Join our award-winning team at Grand Hospitality Raleigh and become the heart of our guest experience! We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional service during our most critical hours. This role offers competitive compensation, comprehensive benefits, and clear career advancement pathways within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable guest moments, this is your perfect opportunity to shine under the stars while our guests rest comfortably.
Responsibilities
- Manage check-in/check-out procedures with precision and warm hospitality
- Handle guest inquiries and resolve issues with exceptional problem-solving skills
- Monitor security systems and ensure guest safety throughout night operations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute emergency response protocols with calm professionalism
- Update guest preferences and profiles for personalized experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Proficiency in property management systems (e.g., Opera, Delphi)
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Strong attention to detail and organizational abilities