Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets vibrant city energy. We're seeking a dedicated Night Shift Front Desk Agent to be the welcoming face during our busiest overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most dynamic cities. If you thrive in fast-paced environments and excel at creating memorable guest experiences, we want to meet you.
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests
- Address guest inquiries and resolve service issues with professionalism
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and manage room inventory
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency with property management systems (e.g., Opera)
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Flexibility to work weekends and holidays
- Basic knowledge of Philadelphia attractions and services
- High school diploma or equivalent required