Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Horizon Hotels Denver. We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours while ensuring seamless hotel operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Denver's vibrant hospitality scene. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage check-in/check-out processes for guests with efficiency and warmth
- Handle guest inquiries, requests, and resolve issues promptly
- Monitor security protocols and safeguard guest/staff safety overnight
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Update reservation systems and manage room assignments
- Prepare end-of-night reports and secure premises
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficient in property management systems (e.g., Opera, Delphi)
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Denver attractions and local services
- Ability to stand for extended periods and lift 25 lbs