Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the Grand Plaza Hotel in Fresno, CA! This premium opportunity offers competitive compensation, career advancement, and the chance to be the first point of contact for our discerning guests during evening hours. We're seeking a dedicated professional who thrives in dynamic environments and embodies exceptional service excellence. Enjoy complimentary meals, employee discounts, and a supportive work culture that values your growth.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservation inquiries, room assignments, and occupancy reports
- Handle guest requests with professionalism and discretion during overnight hours
- Process payments and maintain accurate financial transaction records
- Collaborate with night audit team to ensure seamless operations
- Respond to emergency situations following established protocols
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid California driver's license (for potential shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Fresno area attractions and services