Job Description
The Omni Boston Hotel at Commonwealth Place is seeking a dedicated and professional Night Shift Front Desk Agent to join our elite hospitality team.
As the first point of contact for our late-night guests, you will set the tone for their stay, ensuring a seamless, welcoming, and comfortable experience. We pride ourselves on delivering world-class service, and we are looking for a night owl who shares our passion for excellence.
Why You’ll Love Working Here
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Exclusive Benefits: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the Omni family.
Responsibilities
- Manage all front desk operations during the night shift, including efficient check-ins, check-outs, and room key issuance using Opera PMS.
- Address guest inquiries, requests, and concerns with a high level of professionalism, patience, and empathy.
- Monitor hotel security systems and cameras to ensure the safety of guests and property throughout the evening.
- Process guest payments accurately and reconcile cash drawers at the end of the shift.
- Maintain a pristine lobby environment, ensuring common areas are clean, organized, and welcoming.
- Handle incoming calls and emails, routing messages to appropriate departments promptly.
- Collaborate with the day shift team to ensure a smooth handover of guest information and operational tasks.
Qualifications
- High school diploma or GED required; hospitality certification or degree is a plus.
- Minimum of 1-2 years of experience in a front desk or hospitality role.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong computer proficiency and familiarity with Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to work independently with minimal supervision and maintain a positive attitude.