Job Description
Join our award-winning hospitality team at Grand Hotel Raleigh as a Night Shift Front Desk Agent. This pivotal role ensures exceptional guest experiences during evening and overnight hours, combining operational excellence with personalized service. You'll be the first point of contact for our discerning clientele, managing check-ins, resolving inquiries, and maintaining a seamless hotel environment. If you thrive in fast-paced settings and possess a passion for creating memorable moments, this is your opportunity to shine in Raleigh's vibrant hospitality scene.
Responsibilities
- Handle guest check-ins/checkouts efficiently with attention to detail
- Manage reservations and room assignments using property management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial transaction records
- Monitor security protocols and respond to emergency situations
- Prepare end-of-night reports and ensure flawless shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible schedule availability including weekends/holidays
- Basic knowledge of local attractions and transportation
- Valid North Carolina driver's license preferred
- First Aid/CPR certification a plus