Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent in the heart of Sacramento! We're seeking a professional, energetic individual to manage our front desk operations during overnight hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values your contributions.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, resolve concerns, and provide local recommendations
- Maintain accurate guest records using property management systems
- Monitor security protocols and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for operational needs
- Process payments and manage cash handling procedures
- Prepare end-of-night reports and ensure accurate shift handover
Qualifications
- Minimum 1 year of front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Flexible availability including weekends and holidays
- Basic knowledge of Sacramento attractions and services
- Valid driver's license preferred
- Ability to stand/walk for extended periods