Job Description
Join our award-winning beachfront resort in Virginia Beach as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in dynamic hospitality environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our luxury hotel chain. Work with a supportive team in a stunning coastal setting while ensuring seamless 24/7 guest operations.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries, reservations, and room assignments
- Operate hotel management systems (PMS) and POS technology
- Resolve guest concerns promptly with exceptional service standards
- Monitor security protocols and manage emergency procedures
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/holidays
- Basic knowledge of Virginia Beach tourism attractions
- Certification in CPR/First Aid preferred