Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Night Shift Front Desk Agent! This pivotal overnight role ensures seamless guest experiences during our most critical hours. We're seeking a dedicated professional with a passion for exceptional service to manage check-ins, resolve guest inquiries, and maintain our premium standards while the city sleeps. If you thrive in fast-paced environments and want to grow your career in hospitality, this is your opportunity to shine!
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth using our property management system
- Handle reservation modifications, room assignments, and special requests with discretion
- Respond to emergency situations and guest concerns with calm professionalism
- Perform nightly audits and financial reconciliation tasks accurately
- Coordinate with housekeeping and security teams for optimal operations
- Maintain meticulous records of guest feedback and incident reports
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel operations and local area
- Valid Oklahoma driver's license (if required for errands)
- Must pass background check and drug screening