Job Description
Join our award-winning downtown Dallas hotel as a Night Shift Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during overnight hours. This role is perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and security teams for seamless operations
- Monitor hotel security systems during overnight hours
- Prepare daily reports and occupancy forecasts
- Assist with concierge services for late-night requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Strong knowledge of Dallas area attractions and transportation
- Proficiency in PMS systems (Opera preferred)
- Ability to multitask in high-pressure situations
- Excellent communication and conflict resolution skills
- Flexible availability including weekends and holidays
- TABC certification (or willingness to obtain)
- Valid Texas driver's license preferred