Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the luxurious Grand Plaza Hotel in Omaha. This premium role offers competitive compensation, career advancement opportunities, and a dynamic work environment in Nebraska's premier destination city. We're seeking passionate professionals who excel in delivering exceptional guest experiences during overnight hours. Enjoy comprehensive benefits including health insurance, paid time off, and employee discounts. Apply today to become part of our renowned service culture!
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservations and modify booking systems in real-time
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate records of guest interactions and incidents
- Execute emergency response protocols during overnight hours
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to work independently during overnight shifts
- Strong attention to detail in financial transactions
- Basic knowledge of Omaha area attractions and services
- Flexible schedule availability including weekends/holidays