Job Description
Join the vibrant hospitality team at Metropolitan Hotel Group in downtown Cleveland! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our landmark property. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while working in a dynamic, guest-focused environment.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments through our property management system
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with valet services and luggage handling as needed
- Uphold strict cleanliness and safety standards in public areas
Qualifications
- High school diploma or equivalent required
- No prior hotel experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work weekends, evenings, and holidays
- Must be authorized to work in the United States
- Positive attitude and commitment to exceptional service
- Ability to stand for extended periods and lift up to 25 lbs