Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel Minneapolis! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Minneapolis' premier downtown hotels.
Responsibilities
- Warmly welcome and check-in guests with efficiency and professionalism
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records using property management systems
- Process mail/packages and assist with concierge services
- Uphold strict security and confidentiality standards
Qualifications
- No prior experience required – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent
- Valid work authorization (no sponsorship available)