Job Description
Join our award-winning downtown Columbus hotel as a Part-Time Front Desk Agent and deliver exceptional guest experiences in the heart of the city! We're seeking energetic professionals who thrive in fast-paced environments and possess a passion for hospitality. Enjoy flexible scheduling, competitive pay, and opportunities for advancement while working with a supportive team dedicated to guest satisfaction.
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and guest inquiries with efficiency
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints promptly and professionally
- Maintain detailed logs of guest interactions and special requests
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency in hotel management systems (Opera/Micros a plus)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer skills and cash handling experience
- Positive attitude and commitment to teamwork