Job Description
Join our dynamic hospitality team as a Night Shift Front Desk Agent at Grand Horizon Hotels in Sacramento! We're seeking a customer-focused professional to deliver exceptional service during evening hours. This role is perfect for night owls who thrive in fast-paced environments and enjoy creating memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values your contributions.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols during overnight operations
- Prepare daily reports and maintain guest satisfaction logs
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel software systems (e.g., Opera, PMS)
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible schedule availability (nights, weekends, holidays)
- Basic knowledge of Sacramento area attractions/services