Job Description
Join our vibrant team as a Night Shift Front Desk Agent at Grand Hospitality Group in Fresno, CA! This entry-level position offers the perfect opportunity to launch your hospitality career with comprehensive training and growth opportunities. You'll be the first point of contact for our late-night guests, ensuring exceptional service while maintaining a secure and welcoming environment. Enjoy competitive pay, flexible scheduling, and a supportive team atmosphere. No prior experience required – we provide all necessary training!
Responsibilities
- Manage guest check-ins/checkouts efficiently using property management systems
- Handle guest inquiries and resolve concerns promptly with a friendly demeanor
- Monitor security systems and ensure lobby area remains safe overnight
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform end-of-night reconciliation and reporting duties
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to work independently and make sound decisions
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and organizational abilities
- Positive attitude and commitment to exceptional service
- No prior experience required – training provided!