Job Description
Join our award-winning team as a Night Shift Front Desk Agent and become the first point of contact for our discerning guests. This critical role requires exceptional customer service skills and the ability to thrive in a fast-paced, overnight environment. You'll manage check-ins, address guest inquiries, and ensure seamless operations while maintaining a professional and welcoming atmosphere. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of the nation's capital.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Address guest inquiries and resolve issues with professionalism and empathy
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial records
- Monitor security protocols and respond to emergency situations
- Prepare daily reports and maintain guest preference databases
- Uphold brand standards and service excellence at all times
Qualifications
- Minimum 1 year front desk or customer service experience
- Strong knowledge of hotel operations and PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Basic computer proficiency and multitasking ability
- Flexibility to work weekends and holidays
- Professional appearance and positive attitude