Job Description
Join our award-winning team at Desert Oasis Resort as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and want to grow their hospitality career in sunny Tucson. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve concerns with empathy
- Process payments, manage cash floats, and reconcile nightly reports
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and reservation data
- Monitor property security during overnight hours
- Execute emergency response protocols
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (Opera a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Basic math and cash handling aptitude
- Flexible schedule availability (weekends/holidays)
- Arizona driver's license preferred