Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Horizon Hotel in downtown Tampa! We're seeking energetic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of Florida's most vibrant cities. Perfect for night owls who thrive in dynamic settings and excel at creating memorable guest interactions.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency using PMS systems
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor security systems and respond to emergency protocols
- Perform nightly audits and report preparation
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong proficiency with property management systems
- Exceptional communication and conflict resolution abilities
- Flexible schedule availability including weekends/holidays
- Valid Florida driver's license (for airport runs)
- Basic knowledge of Tampa area attractions and services
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required