Job Description
Join our award-winning downtown Seattle hotel as a Night Shift Front Desk Agent! Be the heart of our 24/7 operations, delivering exceptional guest experiences during the magical hours when the city transforms. We offer competitive pay, comprehensive benefits, and a supportive team environment where your hospitality skills shine. This role includes performance-based bonuses and opportunities for career growth within our luxury hotel group.
Responsibilities
- Provide exceptional check-in/check-out services for overnight guests with efficiency and warmth
- Manage reservations, room assignments, and billing systems with precision
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and emergency protocols during overnight hours
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Conduct nightly audits and prepare shift reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Proficiency in property management systems (e.g., Opera, OPERA)
- Exceptional communication and conflict resolution skills
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Flexible availability including weekends and holidays