Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a dedicated professional to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This role offers growth opportunities in the heart of Sacramento's vibrant downtown district.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and resolve issues promptly
- Manage payment processing and cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Monitor property security systems and emergency protocols
- Prepare daily reports and maintain comprehensive documentation
Qualifications
- Minimum 1 year front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during night hours
- Proficiency in hotel management software (Opera preferred)
- Valid California driver's license (if required for property errands)
- Flexibility to work weekends and holidays
- Basic knowledge of local attractions and transportation