Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent! You'll be the first point of contact for our high-profile guests during evening hours, delivering exceptional service while managing check-ins, check-outs, and concierge services. This critical role requires exceptional communication skills and the ability to handle dynamic situations with grace. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of downtown Dallas.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve complaints using service recovery techniques
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping, security, and maintenance teams
- Monitor hotel security systems and emergency protocols
- Upsell room upgrades, dining, and spa services
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Valid Texas driver's license and clean driving record
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required