Job Description
Join our elite hospitality team at the Grand Manhattan Hotel, where luxury meets innovation. We're seeking a charismatic Night Shift Front Desk Agent to deliver exceptional guest experiences during our most vibrant hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments. Enjoy competitive compensation, premium benefits, and opportunities for career growth in one of New York's most iconic destinations.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve issues with empathy and efficiency
- Monitor security protocols and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Operate property management systems with technical proficiency
- Upsell premium services and amenities to enhance guest satisfaction
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Ability to work independently during overnight hours
- Proficiency in hotel management software (Opera, etc.)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Valid New York State hospitality license preferred
- Fluency in English; Spanish or Mandarin a plus