Job Description
Join our vibrant hospitality team as a Front Desk Agent at the heart of Austin's thriving culture! We're seeking energetic professionals to deliver exceptional guest experiences during our high-energy weekend shifts. This role combines local Austin charm with premium service standards, perfect for detail-oriented individuals passionate about creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Texas' most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries with local Austin recommendations and insider tips
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Execute upselling techniques for premium room upgrades and amenities
- Ensure compliance with hotel safety and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-volume weekend periods
- Strong attention to detail and multitasking capabilities
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Austin attractions and transportation options
- Valid Texas Driver's License preferred