Job Description
Join our award-winning team as a Front Desk Agent where your passion for hospitality shines! No experience required – we provide comprehensive training for motivated individuals eager to start their career in luxury guest services. Located in the heart of downtown Portland, our boutique hotel offers an energetic work environment with growth opportunities and competitive benefits. If you're a people person with excellent communication skills and a commitment to creating memorable guest experiences, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using our PMS system
- Manage reservation inquiries and room assignments with precision
- Handle guest requests and resolve concerns promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent required
- Proficient in basic computer applications and point-of-sale systems
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Valid Oregon driver's license preferred